Managed Operations
Skaylink managed services and Skaylink 24/7 operations
At Skaylink, we approach the topics of out-tasking and outsourcing from two directions. On the one hand, we offer a set of managed services that our customers can use individually or combined in various forms as required. On the other hand, with our own data center operations, we can draw on extensive experience with 24/7 support, which we will happily transfer to the on-premises data centers of our customers or the (public) cloud.
Managed services
Skaylink and Skaylink partners provide consumable managed services based on Microsoft Azure and Amazon Web Services.
24/7 operations
Skaylink is able to offer 24/7 support services for IT systems – regardless whether they are operated in our data centers, at your premises or in the public cloud.
Managed services
Our managed services are based on our own, cloud-agnostic Automated Operations Platform (AOP). This is part of our Skaylink Cloud Framework and offers a blueprint for the establishment of a technical operating platform. As a customer, you can simply use managed services based on our AOP or use them all or part of them as a blueprint to build your own AOP. The components are open-source and we develop them like a community platform.
If you simply wish to have your own use case implemented as a cloud application and have it billed on a “pay per use” basis, in Azure, for example, we can offer you a perfect model that we also sell successfully to customers such as Henkel.
In AWS, we offer a whole range of managed applications that you can use as a basis for your own adaptations.
24/7 operations
Driven by specialist departments, these days many applications are developed by small DevOps teams. Often there is a support gap, when these teams want 24/7 support. At Skaylink, we will gladly help you fill this gap. With our 24/7 expertise acquired through operating solutions in our own data centers, we are also able to support your cloud solutions and successively resolve problems covered by an SLA.
In this context, we can especially recommend our data center services for legacy systems. Discover more.
If you operate workloads in your own or third-party data centers and also use (public) cloud structures, there are two things that you do NOT want: firstly, that classic ITIL operational processes will constrain your agile cloud-native processes and, secondly, that from the perspective of your (internal and external) end customers completely different support processes take effect.
This is where Skaylink Cloud Operations comes into play. We provide you with an operating model, based on an agnostic Automated Operations Platform and our own 24/7 monitoring and support capabilities, which helps establish operational capabilities in a process-as a-service model for the production operations of your business-critical applications. In doing so, we build exactly on your current needs and capabilities.
We can provide the services on a pay-as-you-go basis and develop them in collaboration with you. Regardless of the operating location (hosting partner, data center, cloud) and in a form that you can take over at any time if you wish – to strengthen your digital sovereignty.
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