AWS Cloud
AWS partner-led support from Skaylink
With partner-led enterprise support from Skaylink, you’ll enjoy the benefits of AWS Enterprise Support and receive personalized advice and additional services.
Enterprise-level support for modern cloud environments
Many companies operate business-critical applications on AWS. A reliable support model is essential for ensuring a stable, secure, and high-performance cloud environment.
AWS Enterprise Support offers extensive services such as:
- 24/7 access to AWS experts
- A dedicated Technical Account Manager
- Proactive architecture advice
- Support during critical incidents
Support services are oriented around the use of the AWS environment and are designed to meet the requirements of modern cloud infrastructures.
Partner-led support with Skaylink
With partner-led support, you also work with a certified AWS partner who assists you with the day-to-day operations of your cloud environment.
With the Skaylink partner-led support program, you benefit from:
- 24/7 cloud support
- A dedicated Technical Account Manager
- Architecture reviews
- Business reviews
- AWS service advice
- Escalation management with AWS
- Support for performance and cost optimization
- Support for applications and third-party software
Unlike direct AWS support, Skaylink offers you additional added value at no extra cost.
- DevOps & cloud-native support: Support with modern development and operating models
- Cloud automation: Automation of your cloud infrastructure to reduce manual processes
- Performance optimization: Continuous analysis and optimization of your AWS workloads
- Introduction of new AWS services: Support in introducing new AWS services and technologies
- Cloud cost optimization: Identification and implementation of savings potential in your AWS environment
If an issue directly involves AWS, Skaylink coordinates communication with AWS Support and oversees the entire process.
Services in AWS partner-led support from Skaylink
With AWS partner-led support from Skaylink, you’ll benefit from a combination of direct AWS expertise and personalized assistance from our cloud team.
A personal Technical Account Manager
An AWS Technical Account Manager (TAM) facilitates collaboration between AWS and Skaylink. They provide guidance on strategic issues and architecture, and assist with prioritizing complex support cases.
Infrastructure monitoring & event management
We continuously monitor your cloud environment and provide support during infrastructure incidents to ensure stability and performance.
24/7 personal support
Our experts are available around the clock to assist you with technical questions, incident management, and operational support. We offer support in German and English.
FinOps & cost optimization
We help you analyze, gain transparency into, and optimize your cloud costs, and work with you to develop a sustainable FinOps strategy.
Billing support & accounting management
Skaylink can assist you with accounting questions, cost analyses, and billing processes, and can also handle billing for your AWS environment upon request.
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