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Managed Services

Microsoft 365 Managed Services

All-round carefree operation of your Microsoft 365 environment – efficient, secure, scalable.

Your Microsoft 365 landscape – supported in the best way possible!

With Skaylink’s Microsoft 365 Managed Services, you can relieve your internal IT department, ensure smooth operations, and optimize your productivity. Our 24x7x365 support ensures that your systems are always available, up to date, and protected. Benefit from our many years of Microsoft expertise, certified best practices, and customizable service models. We don’t just operate your systems, we also proactively optimize them, making them a little better every day. We tailor our services precisely to your requirements, whether in conjunction with Microsoft, multi-cloud environments, or in combination with AWS and HCL. This frees up your time for strategic tasks and allows you to deploy resources where they can create the greatest added value.

Your Microsoft 365 landscape – supported in the best way possible!

Do you have questions about our managed services? Our team of experts will be happy to advise you.

Flexible service model

Lean Advisory

This service provides basic advice and support. It is ideal for customers who require specific, targeted support without the need for extensive services. The focus is on both efficiency and cost-effectiveness.

Essential Core

This service includes the essential components required for smooth operations. It provides a balanced mix of support and advice to ensure that the customer’s basic requirements are met.

Full Service

The Full Service covers all of a company’s IT tasks – from maintenance and security checks to software updates and infrastructure management. Proactive monitoring and rapid response minimize downtime and increase efficiency, enabling customers to focus entirely on their core business.

Additional services

You can book additional services from our experts on a flexible basis. There are various options available:

SR-S– Service Request Small
SR-M– Service Request Medium
SR-L– Service Request Large
T&M– Time & Material Billing

Which M365 services does your company need?

Combine the services you need, ranging from Lean Advisory to Full Service:

Tenant, Domain & Infrastructure Management

The Tenant, Domain & Infrastructure Management Service offers comprehensive management and monitoring of IT infrastructure, including tenant, domain, and network management. It ensures that all systems are secure, efficient, and seamlessly integrated to meet business requirements.

Identity & Access Management

The Identity & Access Management Service provides a secure and efficient framework for managing identities and access rights within your Microsoft 365 environment. We implement and manage role-based access controls (RBAC) and user provisioning and deprovisioning processes, as well as single sign-on (SSO). We also enforce identity and security policies to protect your organization’s sensitive data and resources.

User Productivity Management

The User Productivity Management Service allows you to maximize the potential of SharePoint, OneDrive, and Microsoft 365 file management capabilities. We handle administration, site creation, customization, and content control to ensure seamless collaboration, efficient document management, and knowledge sharing within your organization.

Business Process Automation & Orchestration Management Service

The Business Process Automation and Orchestration Management Service optimizes your business processes and increases productivity. We do this by designing, implementing, and managing basic workflows and automations within your Microsoft 365 environment. Using tools such as Power Automate and Logic Apps, we automate routine tasks, reduce manual errors, and accelerate processes, freeing your team to focus on higher-value activities.

Endpoint Management & Enrollment

The Endpoint Management and Enrollment Service ensures that your organization’s endpoints (desktops, laptops, mobile devices) are seamlessly and securely managed within the Microsoft 365 ecosystem. We handle device enrollment, configuration, patch management, and remote support, enabling your employees to work productively and securely from anywhere while minimizing IT overload and security risks.

Application Management & Packaging

The Application Management and Packaging Service optimizes application deployment and management within your Microsoft 365 environment. Our expert consulting services cover application deployment, catalog creation, software distribution, and complex application deployment. These services ensure that your users have access to the right tools and resources while maintaining security and compliance.

Endpoint Security & Threat Protection

The Endpoint Security & Threat Protection Service enhances your organization’s endpoint protection against cyber threats. It provides and manages antivirus, firewall, and basic security monitoring solutions. We proactively protect your devices against malware, ransomware, and other malicious attacks to secure the security of your data and systems.

Desktop-as-a-Service (DaaS)

Desktop-as-a-Service (DaaS) provides your users with a secure, fully functional virtual desktop environment powered by Azure Virtual Desktop and Microsoft 365 technologies. We handle DaaS infrastructure setup and management, virtual desktop provisioning, application deployment, and ongoing support, enabling your employees to access their applications and data from any device, at any time and from any location.

Messaging, Collaboration, and Telephony

The Messaging, Collaboration & Telephony Management Service ensures that seamless communication, collaboration, and telephony within the Microsoft 365 environment. We configure, manage, and optimize Exchange Online, Microsoft Teams, and basic call forwarding, enabling your organization to connect and collaborate effectively.

Why Skaylink is your partner for M365 services:

30+ years of experience

With over 30 years of Microsoft expertise, we know everything there is to know about M365 and customize solutions to align with your business goals.

Certified Microsoft partner

Benefit from official partnerships and direct access to Microsoft resources, tools, and exclusive programs.

Holistic advice

From strategy and implementation to ongoing operations, we support you with consulting, professional, and managed services all from a single source.

ISG leader for Microsoft services

Ausgezeichnet in mehreren Kategorien, u. a. AI Services for Microsoft Clouds, Midmarket und Large Accounts.

Microsoft FastTrack partner

Get M365 up and running faster and more securely using FastTrack’s proven onboarding and migration methods.

Optimal program combination

We combine Microsoft programs such as ECIF and CSP licenses to maximize efficiency and cost benefits.

Your benefits

Customize the services at any time to match your current business needs – from selective support to full-service operations.

Scalable services

Grow without running into technical hurdles. Our services scale seamlessly with your business.

Highest security & compliance

Protect your data with state-of-the-art security solutions, zero-trust architecture, and GDPR-compliant processes.

Proactive optimization

We continuously monitor and improve your M365 environment, helping you to get more value from your IT every day.

Fixed contact person

A dedicated team of experts familiar with your environment assists you with all questions and projects.

FAQ

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Question

Putting Microsoft expertise to work

Case studies

Berliner Stadtreinigungsbetriebe

Berliner Stadtreinigungsbetriebe (BSR) rolled out Microsoft Defender cost-effectively with the help of Skaylink – and they are thrilled.

Case studies

Acting fast – Thanks to a customized IT infrastructure

For Minebea Intec, Skaylink replaced the inherited environment with an AD that is customized for the company.

Case studies

Global Exchange Online migration at ZIEHL-ABEGG

Machine manufacturer ZIEHL-ABEGG wanted an IT infrastructure that matches the company’s global structure. Skaylink provided them support for an international digital project.