{"id":93896,"date":"2026-08-11T09:29:47","date_gmt":"2026-08-11T07:29:47","guid":{"rendered":"https:\/\/www.skaylink.com\/?page_id=93896"},"modified":"2026-08-11T09:29:47","modified_gmt":"2026-08-11T07:29:47","slug":"how-schuelke-has-successfully-implemented-microsoft-365-copilot-in-their-company","status":"publish","type":"page","link":"https:\/\/www.skaylink.com\/en\/how-schuelke-has-successfully-implemented-microsoft-365-copilot-in-their-company\/","title":{"rendered":"How sch\u00fclke has successfully implemented Microsoft\u00a0365\u00a0Copilot in their company"},"content":{"rendered":"\t\t
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Case studies<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How sch\u00fclke has successfully implemented Microsoft\u00a0365\u00a0Copilot in their company<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Using a structured pilot project and a clear change management strategy, sch\u00fclke has successfully implemented Microsoft\u00a0365\u00a0Copilot and created the basis for the company-wide use of AI.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Sch\u00fclke\u00a0&\u00a0Mayr\u00a0GmbH<\/a> is constantly exploring how new technologies can create tangible added value for the company. In light of this, the idea of integrating artificial intelligence more closely into internal processes took shape. Together with Skaylink, sch\u00fclke developed a structured approach to first test the use of Microsoft\u00a0365<\/a>\u00a0Copilot and then gradually roll it out across the company.<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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sch\u00fclke is a specialist for hygiene, infection prevention, and disinfection solutions. The company develops and manufactures products for the healthcare sector, industry, and the consumer market, and helps customers around the world prevent infections. Their portfolio includes products such as disinfectants, antiseptics, medical skin care products, and solutions for patient safety and hygiene management. Founded in\u00a01889, the company currently operates in more than 100\u00a0countries.<\/p>\n

As part of the evaluation of new technologies, Markus F\u00f6rster, Head of IT Infrastructure & IT Operations, began exploring the capabilities of Microsoft\u00a0Copilot and Azure\u00a0AI at an early stage. At the same time, Carola Conrads, Senior Manager of Digital Products, looked into how AI could be meaningfully integrated into existing workflows. Together, they decided to test Microsoft\u00a0Copilot initially in a pilot phase with a small group of users.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Structured pilot project as a foundation for the rollout<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Before a company-wide launch, the primary focus was on determining in which areas AI could create measurable added value. Together with the experts at Skaylink, sch\u00fclke defined specific use cases and developed a training program initially for 30\u00a0employees at the headquarters.<\/p>\n

Throughout the pilot phase, the results were regularly evaluated and discussed with management. This revealed potential particularly in use cases that require processing large amounts of data or analyzing information in a structured manner.<\/p>\n

In parallel, sch\u00fclke evaluated various AI solutions. The decision was made to use Microsoft\u00a0Copilot, primarily due to its seamless integration with Microsoft\u00a0365 and its security and compliance features. At the same time, Copilot was established as the company-wide standard, replacing the AI tools that had been used previously.<\/p>\n

After successfully completing the pilot phase, the international rollout began in March\u00a02026, initially with 400\u00a0licenses. \u201cWith 1,300\u00a0users in the company, that\u2019s a very high AI adoption rate,\u201d says Markus F\u00f6rster, Head of IT Infrastructure & IT Operations.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The original pilot group was then expanded into an international Champions Community. Today, it is made up of 62\u00a0employees from various countries and business units who are supported by Skaylink and share their knowledge within their teams.<\/p>\n

Interest in the launch was huge: About 600\u00a0employees applied for the first Copilot licenses. To issue additional licenses, sch\u00fclke therefore established a structured process that takes into account the actual usage, among other factors. In addition, self-service training courses are available to all license holders, and the IT department can track whether they have been completed.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Change management as a success factor<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Alongside the technical implementation, change management played a key role in the project\u2032s success. Transparent communication, realistic management of expectations, and ongoing support for users all helped to ensure the system\u2019s successful long-term adoption.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\u201cClear management of expectations helped us to effectively mitigate the frustration that might have been expected, such as that caused by occasional variations in response patterns.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tCarola Conrads, Senior Manager Digital Products<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Another key component was the ongoing exchange of knowledge within the Champions Community and with the experts at Skaylink. Best practices were shared regularly, and the Champions were gradually empowered to support other employees on their own.<\/p>\n

The Works Council was also involved in the project early on. Questions were answered transparently together with sch\u00fclke and Skaylink, which helped build acceptance and trust.<\/p>\n

In addition, Copilot\u00a0Chat is available to all employees, regardless of whether they have a Copilot license or not. This gives all employees the opportunity to gain initial experience with AI applications.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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According to sch\u00fclke, this will significantly reduce the workload on the IT department in particular. At the same time, the use continues to evolve. More and more departments are now exploring their own AI agents and other automation options. The Champions Community continues to use the regular Skaylink Up2Date call for the purpose of sharing information about new features and best practices.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\u201cOur hope that Copilot would help us become more productive has become a reality.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tMarkus F\u00f6rster, Head of IT Infrastructure & IT Operations<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The project at a glance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The customer<\/span><\/strong><\/h5>\n

Sch\u00fclke & Mayr GmbH<\/p>\n

The challenge<\/strong><\/span><\/h5>\n

Validate the benefits of AI in the company, reduce \u201cshadow AI,\u201d and successfully roll out Microsoft\u00a0365\u00a0Copilot worldwide.<\/p>\n

Solution<\/span>:<\/strong><\/h5>\n

Skaylink supported the pilot phase, developed use cases in collaboration with sch\u00fclke, assisted with the rollout, and established a Champions Community to ensure long-term adoption.<\/p>\n

Solutions used<\/span>:<\/strong><\/h5>\n

Microsoft\u00a0365\u00a0Copilot, Copilot\u00a0Chat<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Summary<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Even sch\u00fclke was surprised by how quickly their employees would develop their own use cases: \u201cMore and more departments here are now asking for custom-built agents,\u201d says F\u00f6rster. \u201cThe users are now well-versed in AI \u2013 and they want more! So the next step is clear. And Skaylink will be more than happy to provide support once again.\u201d<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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More success stories<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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